Frequently Asked Questions

Find quick answers about GranDEM installation, licensing, activation, documentation, downloads and technical support.

General Questions

GranDEM is an advanced Discrete Element Method (DEM) simulation platform for particle flow, multiphase systems, industrial processes, and scientific research.

GranDEM is designed for industries, research organizations, universities, and engineering professionals.

Installation & Downloads

Visit the Download Center and download the latest installer for your operating system.

GranDEM supports Windows and Linux. Recommended specifications are available on the System Requirements page.

Licensing

After purchasing, enter your License Key and Activation Key inside the License Manager to activate GranDEM.

Yes. Depending on your license type, you may deactivate the existing machine and activate the license on another device.

GranDEM periodically performs online verification according to the minimum verification period configured for your license.

Documentation

The complete documentation is available through the Documentation Viewer.

Yes. Use the Documentation Search page to quickly locate topics, examples, and tutorials.

Support

You can contact us through the Contact page or submit a support request.

Please email our support team with screenshots, log files, and steps to reproduce the issue.